We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can go to our Returns Portal and follow the steps there to request your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstance, we will deduct a return fee for the return shipping label. We cannot provide return labels for larger items or international orders.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), PPE products (such face masks, gloves, or other hygiene products), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we also cannot accept returns on gift cards.
To ensure you get the exact exchange you want, please go to our Returns Portal and follow the steps there to request an exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5-10 business day for your bank or credit card company to process and post your refund.
You can always contact us for any return question by mail .
The carrier we use to ship our items:EMS/USPS/DHL.
We ship from our central warehouse, the package will usually be dispatched within a week.However, during holidays or activities, if there are more orders, the delivery time may be longer.
Our ordinary logistics transportation is free of charge. If you want expedited shipping or change to a specific shipping method, you need to pay extra fees.
We strive to ship your order as soon as possible. However, due to inventory, transportation, and matters beyond our control, our statement on the usual shipping time does not guarantee or promise that the product will be shipped on a specific date.